GENERAL FAQ

Yes, you can! Kindly drop us an email to cs@mhomefurniture.com to schedule for viewing at the warehouse @ 55 Tuas Crescent #04-01 S638743.

We do not have a showroom but scheduled viewing is available. Yes, grab and go is definitely available! Please email us at cs@mhomefurniture.com if you are planning for grab and go at Mhome warehouse.

Yes, definitely. We encourage all customers to take measurements. It is very important to make sure your item can fit into the lift. Items which are unable to fit into lift will incur additional cost for taking the staircase and it subject to schedule availability. 

Orders can be placed via website only. However, we can guide you to complete your order from the website. This is to avoid any miscommunications which might happen.

Order confirmation and invoice will be sent to your registered email address. If you encounter any issues, feel free to drop us an email to cs@mhomefurniture.com.

Mhome furniture does not come pre-assembled. Free assemble is available for most of the product unless specifically indicated otherwise.

Yes, self collection is available with $10 NTUC voucher rebate.

Yes, we do. Furniture disposal is an additional service we offer to customers at an additional cost. Exactly cost will be advised once we have received the details regarding the furniture to be disposed. If you need us to dispose your existing furniture, please email to us at cs@mhomefurniture.com at least 2 working days before your actual delivery.

Yes we do. Please share with us more about the purchase plan at cs@mhomefurniture.com and we will get back to you within 3 working days.

Yes, free storage of 30 days is available from the date of confirmed purchase. If you need to store for more than 30 days, storage fees will apply. You may email us at cs@mhomefurniture.com to check for storage cost.

All prices are in Singapore Dollars (SGD).

You can drop us an email at cs@mhomefurniture.com and we will definitely do an exchange. However, we also need your help to keep the item in the original packaging to the best you can.

Yes, you can cancel your order 1 day before by 10am. There will be a fixed handling fee of $100 and it will be deducted from the purchased amount. Only cancellation via email is accepted. If you wish to confirm your cancellation please email us at cs@mhomefurniture.com. For customised products, no cancellation is allowed.

PAYMENTS

Yes, instalment is available with Hoolah instalments. You can find out more about Hoolah Instalment under Info at the bottom of the website.

DELIVERY

Yes, all orders comes with free delivery (Monday-Friday: 9am-1pm &Monday-Friday: 1pm-5pm) with a minimum spending of $80.00! Orders below $80.00, there is a delivery of $20.00 or $30.00 depending on the slots selected. 

Yes, you can choose the delivery date and time at your preference when you check out.

Yes, we do deliver on Sat from 9am-1pm but not on Sundays and public holidays.

What are the delivery slots available?

Monday-Friday: 9am-1pm

Monday-Friday: 1pm -5pm

Monday-Friday: 5pm-8pm (with surcharge of SGD$10.00)

Saturday: 9am-1pm(with surcharge of SGD$10.00)

If you are unable to receive the goods yourself you can authorise someone to receive and sign off the delivery order on your behalf. Just a gentle note, after the order is signed off we will not accept any discrepancy report after. Please do make sure the person checks the condition before signing off.

Yes, delivery date and time can be change with written email sent to cs@mhomefurniture.com at least 2 working days before the actual date of delivery. Reschedule of deliveries are subject to delivery slot availability.